Tagged
independent hotels
How-to guidesThe Pre-Arrival Message Sequence: What to Send, When, and Why Most Templates Don't Work Here
Most pre-arrival email templates assume you have your guests' email addresses. On OTA bookings you don't. Here are the five messages a small UK property should send instead, when to send each one, and where a service message becomes marketing.Harris12 min read
How-to guidesThe VAT Threshold for B&Bs and Small Hotels: How to See It Coming, and What Crossing Really Costs
The £90,000 test runs on any 12 months, not the tax year — and you cross it in the month you beat last year by more than your headroom. How to see it coming, and what crossing really costs.Harris11 min read
Buying guidesHidden Fees in Hotel Software: What to Check Before You Sign
The monthly price is rarely the full cost. The charges that tend to appear after signing — and the eight questions to put to every vendor in writing first.Harris9 min read
Buying guidesHow to Choose a Hotel PMS: A Checklist for Independent Hosts
How to choose a hotel PMS for an independent property: the jobs it has to do brilliantly, the costs that aren't on the pricing page, and the questions vendors don't expect.Harris8 min read